How can your contact center meet the challenge to reduce turnover and increase productivity, and still provide higher quality service to your customers? The key is having the right people in place at the right time. Manpower, the leader in contact center staffing, offers proprietary industry-specific solutions to ensure that you have highly qualified, productive and motivated people in place when you need them.
No matter how large or complex your staffing requirements - whether you need one customer service representative or need to set up a new contact center with hundreds of workers, Manpower has the people and the system to handle the job. We can provide you skilled, qualified individuals for short- or long-term assignments, direct hire to contract-to-hire. We also have the breath and expertise to develop a complete managed workforce solution.
Contact Center Services Advantages
- Consistently ranked the #1 Staffing Firm by Triangle Business Journal
- Ranked the #1 Most Admired Staffing Firm by Fortune Magazine for 2004
- Temporary, Temp-to-Hire and Direct Hire Search Services
- Workforce Solutions customized to fit your business model
- Project management experience and outsourcing capabilities
- Contact Center specific assessments ensure people with the skills you need
- Specialized on-line Contact Center training to develop and increase employee skills
- Employee benefits and retention programs
Contact Center Specialties Include:
- Claims Representatives
- Customer Service Representatives
- Collections Representatives
- Help Desk Representatives
- Order Entry Representatives
- Research / Survey Representatives
- Telemarketing Representatives
- Universal Call Center Representatives